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Level 1: Joiner
Posts: 3
Registered: ‎02-12-2018
Accepted Solution

Click and collect delivery

Hello,

 

I have recently just upgraded a phone for my son and selected a store where he is located at university. I have just recieved a text about needing mine and his ID which is fine but then was told "copies wont do", is there anyway for him to collect the phone?

 

Thanks, any help is appreciated Smiley Happy

Posts: 86,579
Topics: 528
Solutions: 10,870
Registered: ‎04-04-2012

Re: Click and collect delivery

@AdamLFC 

He needs ID (passport, driving license etc) and the email with the PIN code for collection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎02-12-2018

Re: Click and collect delivery

Thank you for your reply, is it just his ID needed or does he need mine? Only relating to what the text says about it.

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Posts: 86,579
Topics: 528
Solutions: 10,870
Registered: ‎04-04-2012

Re: Click and collect delivery

If his ID shows the same address as yours, you can call ahead and give his details as being responsible for collection of your order, but he will need the PIN as it won't be released without that at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,457
Registered: ‎18-04-2018

Re: Click and collect delivery

Hi @AdamLFC, and welcome to the forum! I hope the information above will help your son collect the phone without any problem, but please do let us know how it goes slight smile Which exciting device did you get him?

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Level 1: Joiner
Posts: 3
Registered: ‎02-12-2018

Re: Click and collect delivery

Hello, thank you Smiley Happy and upgraded the iPhone X

 

Just an update for anyone else that manages to have the same issue as me, my son went to the store today but wasnt succesful in picking up the phone as he was told he still needed mine so had to ring customer service and cancel the phone which is a bit annoying as this literally could of be avoided if there was information on what is needed for click and collect.

 

Thanks for the help though Smiley Happy

Posts: 69,071
Topics: 667
Registered: ‎14-01-2013

Re: Click and collect delivery

@AdamLFC

It's annoying that this happened though I'm not surprised. It says this re the click and collect service

 

Collecting your order

To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.

If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

 

https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

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