Click and collect an order

[Leah4]

Two days I ordered a pay monthly phone I’m a new customer and I went in store to collect it cuz on the download receipt it said I could go collect it at such date but I got there they said it hasn’t arrived and I would get a text I’ve also saw that I need a confirmation email but don’t have one of those either I’m not sure what to do.

[madasaf1sh]

@Leah4

In this instance i would call Customer Services, as the store are correct you need a text and the confirmation email.

You will need to call o2 on 0844 809 0202 from a landline to order a new sim card.
when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.