Solved: Claim

Anonymous · ‎27-08-2016

Can anyone help me with a model of "lost or stolen" claim filled out ?

Cleoriff · ‎27-08-2016

Hi @Anonymous are you making a claim via insurance?

Edited to add this help link http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Veritas Numquam Perit

View solution in original post

MI5 · ‎27-08-2016

Just call CS and they will submit the claim for you.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-08-2016

Hi @Anonymous are you making a claim via insurance?

Edited to add this help link http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Veritas Numquam Perit

jonsie · ‎27-08-2016

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

call and stay on the line until the silly woman has finished.

We have asked that it should be one of the first options but bnging heads against the wall innit. @Toby you need to feed this back and ask them to actually listen to you...

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎30-08-2016

Hi @Anonymous,

Welcome to the community! How are you getting on with this issue?

Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

O2

Claim

Applying staff discount

Out of contract

Travelling abroad - voicemail

Move number from one contract to another

Data Roaming in the USA