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Claim lost phone

Claim
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Peter
Message 1 of 10
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MI5
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@Claim 

Insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

Lost and stolen help here Guide: Lost or Stolen O2 Device? - How to Report it 

Contact help here Guide: Coronavirus Community Help and Support 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claim
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Hi i allready make claim for samsung galaxy fold now im waiting 2 mont fir the replace they keep saying out of stock bot they have new version of fold in the stock but they cant offer me the new version
Message 3 of 10
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MI5
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@Claim 

You need to chase it up with O2 on the numbrs I gave you above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
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Claim
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I jus did today they keep seying sorry u have to wait but im waiting more then 2 month i dont know if i hawe take legal action or what else
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MI5
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@Claim 

Do whatever you feel is necessary.

As fellow customers, there's nothing we can do to get you a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claim
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I have to they dont gev me choice becouse the fold is not going to be in stock and im still waiting for 2 mont
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MI5
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They would only give you a refurbished phone anyway @Claim 

but I guess they don't have any returned to refurbish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Claim
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If i waiting allready 2 month i can wait more then 6 mont and i m going to waiting pay my bill and dont have the phone this is not right
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MI5
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@Claim 

Customer service contact details above ^^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
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