I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Every time when I call them, I tell to the robot "new claim" he tell me alright I will just put you through someone who can help, and after 2 seconds she come again an say try to keep the line just for urgent queries, have a nice day and he hang up.