Claim for lost the phone

[Anonymous]

How long does the procedure of notification of lost my phone?

filled out the form I have received 2 weeks ago and send back to o2.

And now I'm waiting and waiting......How much longer?

someone Know??

[Anonymous · Accepted solution]

If your worried then give them a call to see how your claim is proceeding.

I'm sure they will settle when all the relevant documentation has been signed off.

[Anonymous]

I thought they offer replacements within 24-48 hours I would give them a call it shouldn't take 2 weeks if everything was done correctly

[MI5]

I assume we are talking about an O2 Insurance claim?
If so, help pages and T&C's here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Anonymous]

Replacements are usually within 24 hours, to the op have you received the replacement & awaiting one or are you waiting for a confirmation of your claim

[Anonymous]

This is something not right.
I'm waiting already 24 days.

I do not know yet how long.

I'm getting nervous.

[perksie]

Have you called them?

[Anonymous]

I'll never want insurance with O2 . Not enough to wait 4 weeks for a new phone that they sent me the phone after the repair .    :womansurprised: 

This is some nightmare   !!!!!!!!!!