cancel
Showing results for 
Search instead for 
Did you mean: 

Chose the wrong item

Ross11234
Level 1: Joiner
  • 14 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I made a contract just relised that i chose the tablet s6 lite and not the actual s6 tablet will i be able to phone them tomorrow and cancel the contract as it hasn't arrived yet and won;t be untill the 30th or have them change the contract to the tablet i wanted.

Message 1 of 5
624 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 2 of 5
617 Views
4 REPLIES 4

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

If you can get through then call them. Usually 8am is the best time

various numbers to try in the link

Guide: Coronavirus Community Help and Support 

Message 2 of 5
618 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ross11234 

If you can't cancel, you will have to wait until it arrives then return it under O2's change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
584 Views

Ross11234
  • 14 Posts
  • 4 Topics
  • 0 Solutions
Registered:

getting through is impossible  phone up and it they can't answer right now wow 

Message 4 of 5
579 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ross11234 

You can keep trying. Though as I said in my post, you can always return it if you can't get through. By the way, use any of the numbers in the link, press any option even if it's not the one you want. Someone will answer eventually. If you hear music, then you are in a queue so hang on.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
573 Views