Chose the wrong item

[Ross11234]

I made a contract just relised that i chose the tablet s6 lite and not the actual s6 tablet will i be able to phone them tomorrow and cancel the contract as it hasn't arrived yet and won;t be untill the 30th or have them change the contract to the tablet i wanted.

[jonsie · Accepted solution]

If you can get through then call them. Usually 8am is the best time

various numbers to try in the link

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Ross11234 

If you can't cancel, you will have to wait until it arrives then return it under O2's change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Ross11234]

getting through is impossible  phone up and it they can't answer right now wow 

[Cleoriff]

@Ross11234 

You can keep trying. Though as I said in my post, you can always return it if you can't get through. By the way, use any of the numbers in the link, press any option even if it's not the one you want. Someone will answer eventually. If you hear music, then you are in a queue so hang on.