24-12-2023 17:40
24-12-2023 18:18
This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it
https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603
And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
Or you can call the payment management team on 0800 902 0217
If you still need help then the Social Media teams will be on hand, just send them a message
See links below