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Level 1: Joiner
Posts: 4
Registered: ‎27-09-2016
Accepted Solution

Chat

Has anyone attempted to contact O2 using Chat, today (Tuesday 21/8). There's a window that pops up, but nothing in it.

Windows 10 - Firefox - ABP disabled on site....

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Chat

Just tried on Chrome and it's working OK for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Chat

Clear your cache & try a different browser 

Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: Chat

Mmmmm... @Altocumulus I'm using Firefox on Win 10 and it's working for me?

*The Game Is On*

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Level 1: Joiner
Posts: 4
Registered: ‎27-09-2016

Re: Chat

Thanks everyone - no difference. The window opens with the usual blue bar across the top, otherwise the normal white. No message box, or welcome offered.

I'll keep at it - perhaps they know I want to moan Smiley Very Happy

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Chat

Have you tried rebooting?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎27-09-2016

Re: Chat

It's a switch on after being off for a while - so technically, yes.

 

No joy with cookies being the culprit.

 

Let's try edge ....nerd

More info
 
Level 1: Joiner
Posts: 4
Registered: ‎27-09-2016

Re: Chat

[ Edited ]

Mmmm!

 

Edge works!


Something on Firefox! ABP is disabled on site, so it's not that.

Thanks all....

Anonymous
Posts: 0

Re: Chat

You are welcome @Altocumulus & welcome to the forum 

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Chat

It's not unusual for it to play up.
Tomorrow you may find FF working and Edge not Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)