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Chat key cookie does not match visitor chat key

Anonymous
Not applicable

Chat doesn't work.

Says connected to Guro xxxxx ... ie it is correct at that point.

Then says "chat not initialized"

Then goes blank with message "

Chat key cookie does not match visitor chat key"


How do I get it to work?


Thanks
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MI5
Level 94: Supreme
  • 143418 Posts
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Registered:
Try clearing the cookies of the web page or try a different browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143418 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Try clearing the cookies of the web page or try a different browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
6,844 Views

Anonymous
Not applicable
Ensure you don't have any pop up blockers active and your security firewall isn't stopping chat from working too.
Message 3 of 3
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