Chat Option unavailable

[Anonymous]

I'm unable to chat online with O2 representative.

It says live chat offline(Please contact between 7am and 11pm) I'm not sure which timezone it is following. I'm presently in India on vacation and would like to change my phone contract from pay monthly to pay & go. My contract ends next month i.e. 5/6/2014.

Please help as I need to change my contract asap.

Regards

Shilpa

[Anonymous · Accepted solution]

Hi and welcome to the Community. We are all customers on here and as such are unable to access your account.

If Live Chat is unavailable it may be just because they are busy so suggest you keep trying. Here in the uk it is a bank holiday today but as live chat is run off shore from the uk that shouldn't be an issue.

[Anonymous]

Chat is there for me but you can also call on +44 844 809 0202 if you have the phone with you it's a free call

[Anonymous]

Thanks for your reply.

I'm still not able to chat with any rep. It still says chat option is unavailable.

I'm unable to call the number provided.

Please help.

[Anonymous]

Chat is still there for me why can't you call the number what error are you getting

[Anonymous]

I have just gone on to the o2 website and chat is working so not sure if it is something on the device you are using.

The number provided above is free for o2 customers so as long as you have signal you should be able to use it.

[Anonymous]

I'm not sure what's wrong. Not able to chat at all. I don't understand why the chat option is not available. 

I've activated roaming. Call just gets disconnected when I dial that number without any error or message.

[Anonymous]

Can you call any other numbers how are trying to access chat

[Anonymous]

Yes, I'm able to call other numbers. I tried couple of numbers. 

[Anonymous]

Well that is very weird as that number should be working how are you accessing chat