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Chasing a refund is beyond a joke.

JonnyW
Level 1: Joiner
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Been an o2 customer for around 14 years. Never missed a single bill payment. Always paid for more than what i've had in my tariff. Decided to get a better deal on EE and close my account. I was basically paying o2 for my loyalty and getting nothing in return which makes zero logical sense. 

 

Fast forward to now i've been waiting for a refund for ages. They owe me roughly £35. I was told 7 days. Nothing came into my account. Rang again to keep getting passed from one advisor to another. Was told 31st. 31st arrived no refund. Now I can't even get through to anyone. My call isn't important enough apprently. The money I need for food in the middle of a quarantine isn't important enough for o2. They always got paid off me on time, no questions. They owe me money ONCE and they're making it the most stressful situation possible. I would have recommended o2 before this but never again. What do I do from here? I'm fed up and i'm hungry. 

 

 

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MI5
Level 94: Supreme
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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All of the ways to contact o2 are in the link above.
Normally they would put the money back in your account, but due to staff shortages and volume of calls some things are taking longer than usual.
You can try calling them to chase but be aware they will be a wait to get through.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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