03-04-2020 14:37 - edited 03-04-2020 14:39
03-04-2020 14:37 - edited 03-04-2020 14:39
Been an o2 customer for around 14 years. Never missed a single bill payment. Always paid for more than what i've had in my tariff. Decided to get a better deal on EE and close my account. I was basically paying o2 for my loyalty and getting nothing in return which makes zero logical sense.
Fast forward to now i've been waiting for a refund for ages. They owe me roughly £35. I was told 7 days. Nothing came into my account. Rang again to keep getting passed from one advisor to another. Was told 31st. 31st arrived no refund. Now I can't even get through to anyone. My call isn't important enough apprently. The money I need for food in the middle of a quarantine isn't important enough for o2. They always got paid off me on time, no questions. They owe me money ONCE and they're making it the most stressful situation possible. I would have recommended o2 before this but never again. What do I do from here? I'm fed up and i'm hungry.
on 03-04-2020 14:38
on 03-04-2020 15:52
on 03-04-2020 15:52
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