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Charging on the wrong card

Max_123
Level 1: Joiner
  • 1 Posts
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Dear Sir/Madam,

I'm writing to you as I'm utterly shocked to find out that your company has been sneakily charging me £6 a month since February for something that I do not use?

Can you please check on your system if you are charging the right card as I do not own any o2 sim card as I solely use Three mobile. 

Please do write back to me on this matter.

Kind regards,
Max

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Enlli
Level 71: Golden Child
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Where you with Virgin Broadband?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Max_123 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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