Charging for a missed called

[Anonymous]

I called a number but hung up before it answered. I have been charged for an 8 minute call even though it showed up on my daughter's phone as a missed call 9 minutes after I tried to contact her. How is that possible? I'm new to O2 and therefore not tied in to a contract with them as I bought a Pay as you Go card to try out the service. I'm not impressed so far and I can't find a way to contact customer service without paying out even more money for a direct call.

[Liquid · Accepted solution]

Wierd, your best bet is to use their online chat service here;

https://server.lon.liveperson.net/hc/63960994/?&cmd=file&file=visitorWantsToChat&site=63960994&chann...

[MI5]

How do you know you have been charged for an 8 min call?

[Liquid]

The unicorn said so...

[Anonymous]

I looked at recent calls and it said I had made an 8 minute call

[Anonymous]

and my credit reduced

[MI5]

So if your phone said you made an 8 min call you didn't hang up when you thought you had? That's not a network fault, it's either a phone fault or user error

[Liquid]

Was a voicemail left?:/

[perksie]

Another strange one!

[MI5]

It's possible that you thought you hung up by pressing the back key but the call would still be connected. Can't advise any more without knowing the phone type.