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Level 1: Joiner
Posts: 1
Registered: ‎26-08-2018
Accepted Solution

Charges

In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?
Posts: 116,673
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: Charges

Have a look at the help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,146
Registered: ‎31-03-2010

Re: Charges

I have tagged @Payforit_Sucks They appear to be the go to person for information concerning these types of charges. 

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 116,673
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: Charges

Website here https://payforitsucks.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,146
Registered: ‎31-03-2010

Re: Charges

They are also a community member, and have responded on other similar threads, hence the tag.

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 116,673
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: Charges

Yes I am aware.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 17: Luminescent
Posts: 199
Registered: ‎30-03-2018

Re: Charges


@Globalcharges wrote:
In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

£4.50 is the typical value of a 'Payforit' charge. Unfortunately these are usually subscriptions, so it is likely that £4.50 will be taken every week until you stop the charges. You need to look to see if you have received any texts (which you might have deleted or disregarded as spam) notifying you of the charges. If you can't find out that way, O2 Customer Services should be able to help you identify the originator of the charges.

 

Once you know who originated the charges, you need to contact them to stop the subscription and refund any charges already taken. Be clear that you never knowingly subscribed.

 

More detailed advice, and information on how to complain to the regulator, is on the website.

 

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
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