Solved: Charges

Anonymous · ‎21-10-2016

I contacted O2 by chat and asked for a number to be blocked - I was advised to text STOP and I quote the advisor 'I promise you won't incur further charges'. I know this is petty but I want to prove a point - my smart phone told me I would get charged and I explained that - the advisor ignored my concerns and was not very helpful and I got charged £3.75. I want to oontest this charge on my bill but do not see a facility for that on thisi website. Can anybody help?

MI5 · ‎21-10-2016

The correct way to deal with these texts is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I would call CS back and ask for a refund on the charges that they incurred for you.
Contact and complaints here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-10-2016

The correct way to deal with these texts is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I would call CS back and ask for a refund on the charges that they incurred for you.
Contact and complaints here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-10-2016

Live chat.. ridiculous advice. PhonePayPlus as advised above.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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