Charges

[Holly2610]

I recently upgraded and paid off my remaining contract to start a new one. I have been further charged from my previous contract for January bill. Although I cleared the contract. Can someone look into this please as I was told all was cleared when I upgraded.
Thanks
Holly

[Anonymous · Accepted solution]

@Holly2610 this is not O2 you are talking to. This is a customer forum. You need to call customer service 

https://www.o2.co.uk/contactus

[Cleoriff]

@Holly2610

You may have had an outstanding amount left on your old contract which would have been reflected in your latest bill. As mentioned above, call 202  to check.

Best of luck and welcome to the forum

[b4u2]

Chat or call customer services

[Cleoriff]

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@b4u2 wrote:
Chat or call customer services

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Already advised.

[Anonymous]

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@b4u2 wrote:
Chat or call customer services

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Chat is not advisable for this query