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Charges for pictures on emailing

Lynette99
Level 1: Joiner
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on ‎28-02-2023 12:02

on ‎28-02-2023 12:02

I am being charged for sending pictures to emails. Why is this this?

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Enlli
Level 70: Enigma
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on ‎28-02-2023 12:21

on ‎28-02-2023 12:21

Sounds like you are sending them via MMS which are chargable.

Rather antiquated technology. Use the likes of WhatsApp if both of you have it on your phones.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎28-02-2023 12:22

on ‎28-02-2023 12:22

@Lynette99 

See guide here Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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