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Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Charges for no service


@keithgriffiths wrote:
Live chat is down again

Chat closes at 11.00pm UK time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Yes I've tried manual searching networks, APN has been double checked.
Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

There is two main problems here obviously beeing charged is one the other is that non of my two stag verification apps now work. As I have no SMS.
Posts: 70,558
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Charges for no service

What model phone do you have? Is it showing a network name? There must be some slight connection for your account to be charged.

Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

If the chat app actually worked it would not be as much of an issue, or they answered Twitter messages.
Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Or im sure there seeing a connection or attempts which is what I've been charged for, but I don't have any O2 connection showing at all.
Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

No data, no SMS, no phone signal at all
Level 64: Magistrate
Posts: 12,686
Registered: ‎31-03-2010

Re: Charges for no service

@keithgriffiths You're able to post here, so you must have internet access. You can set up a free Skype account and call customer service for free on +44800 032 1402

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Finally sorted via Twitter, I've been blocked for a month but still getting charged 4.99 for travel abroad, no explanation for either but sorted finally. Thanks for all your helpful suggestions.