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Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019
Accepted Solution

Charges for no service

I have been Canada since the 5th July and I've been charged the daily abroad fee every day but I have no service, data,phone or SMS. Why
Posts: 70,212
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Charges for no service

We have no access to anyone's account here on the community so please call customer service to query the chargess @keithgriffiths 

Guide: How to find help & contact O2 

Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Can't use any service to even contact customer service as there is no email support, can't call or SMS mobile will not work as no data and auto chat never working or busy
Posts: 88,243
Topics: 532
Solutions: 11,433
Registered: ‎04-04-2012

Re: Charges for no service

@keithgriffiths 

Your phone must be connecting to the network or else O2 wouldn't know you were abroad.

I'd give customer services a call to question the charges Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,212
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Charges for no service

If you cannot call then live chat is an option if you can't borrow a phone or use a landline.

Level 63: Greatness Assured
Posts: 12,581
Registered: ‎31-03-2010

Re: Charges for no service

@keithgriffiths  You can contact customer service tomorrow on +44800 032 1402 using any phone or Skype. 8-8.30 am UK time is the best time to call to avoid a long wait on hold.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

I can't I don't have phone or Skype. No connection, and no international minutes on my Canadian SIM
Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Live chat is down again
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Level 1: Joiner
Posts: 11
Registered: ‎23-07-2019

Re: Charges for no service

Staying in hotel, rates to hire to call ontop of the 80.00 I've already been charged for No Services
Posts: 88,243
Topics: 532
Solutions: 11,433
Registered: ‎04-04-2012

Re: Charges for no service

Have you tried manually searching for any different networks?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)