Charges for data on new iPhone

[Anonymous]

Why am I being charged £1 per day for data when I am using my home broadband.  I thought this was not charged for, since you are already paying for it.

[Cleoriff · Accepted solution]

Hi @Anonymous Check your phone settings. You sound as if you have mobile data turned on (if so turn it off)...This £1 charge is invariably for the web daily tariff...

[Cleoriff]

To add...you can check your tariff in My O2...http://www.o2.co.uk/myo2

If you have further queries then contact customer services http://www.o2.co.uk/contactus

[madasaf1sh]

Also make sure you have WiFi assist switched off, as this will use Mobile Data, when your iPhone detects poor WiFi performance.

[jonsie]

Wifi sleeps on the iphone and switches to mobile data automatically. You need to switch off mobile/cellular data altogether to stop the charges.

[Anonymous]

Many thanks all who have replied. Just spent nearly 20 minutes on an o2 chat line and got nowhere.  Thanks for all your useful suggestions, which I have followed 

[Cleoriff]

---

@Anonymous wrote:

Many thanks all who have replied. Just spent nearly 20 minutes on an o2 chat line and got nowhere.  Thanks for all your useful suggestions, which I have followed 

---

Good to hear @Anonymous. Welcome to the forum by the way....

[MI5]

---

@jonsie wrote:

Wifi sleeps on the iphone and switches to mobile data automatically. You need to switch off mobile/cellular data altogether to stop the charges.

---

Some apps are now allowed to keep WiFi on if background app refresh is on for them.