Solved: Charges for calls to europe

Oliv3r2016 · ‎12-07-2018

I made a call to cyprus and was charged £4.71. I dont understand why as calls are free in the eurozone.

MI5 · ‎12-07-2018

They are only free when you are roaming and not from your home country.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-07-2018

They are only free when you are roaming and not from your home country.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎12-07-2018

If you are in the UK and calling a European number, you are charged.
If you are in (one of the o2 classified) European countries calling a UK or European number it comes out of your allowance (assuming you have some).
See here for pay monthly:
(https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...)

See here for pay as you go:
https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-quot-PAY-AS-YOU-G...

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EmilieT · ‎13-07-2018

to the forum @Oliv3r2016!

I hope the info @MI5 and @gmarkj shared clarify what happened for you, but please do let us know if you have any additional question

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