Solved: Charges abroad

JBCindy · ‎15-09-2019

I am travelling to portugal. Are there charges for uses minutes, texts and data or is it included in my package. I have the travel bolt on. So this should be ok? Thanks!

MI5 · ‎15-09-2019

@JBCindy

You can use your allowances with no extra charges

http://international.o2.co.uk/internationaltariffs/travelling_abroad

Europe Zone rates

When in:
Calling:

The country you're visiting is in our Europe Zone. That means your data, minutes and text allowances will work just like they do at home.

You'll be able to make calls and send texts back home or within our Europe Zone, like you'd normally do in the UK.

When you use data it'll just come out of your allowance. Any data you use over your allowance will be charged at our standard Europe Zone rate.

If you need more data, you can add a Bolt On - the options and cost are the same as if you were in the UK.

Find out more about using your phone in our Europe Zone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-09-2019

@JBCindy

You can use your allowances with no extra charges

http://international.o2.co.uk/internationaltariffs/travelling_abroad

Europe Zone rates

When in:
Calling:

The country you're visiting is in our Europe Zone. That means your data, minutes and text allowances will work just like they do at home.

You'll be able to make calls and send texts back home or within our Europe Zone, like you'd normally do in the UK.

When you use data it'll just come out of your allowance. Any data you use over your allowance will be charged at our standard Europe Zone rate.

If you need more data, you can add a Bolt On - the options and cost are the same as if you were in the UK.

Find out more about using your phone in our Europe Zone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎16-09-2019

Hi @JBCindy, how are you doing today? I hope the information above helps, but if you have any other questions please do let us know!

When are you going to Portugal? That'll be a lovely trip

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JBCindy · ‎16-09-2019

Thanks so much for your help!

MI5 · ‎16-09-2019

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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