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Charges abroad

JBCindy
Level 1: Joiner
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I am travelling to portugal. Are there charges for uses minutes, texts and data or is it included in my package. I have the travel bolt on. So this should be ok? Thanks!
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MI5
Level 94: Supreme
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@JBCindy 

You can use your allowances with no extra charges 

http://international.o2.co.uk/internationaltariffs/travelling_abroad

 

Europe Zone rates

  • When in:
  • Portugal
  • Calling:
  • United Kingdom (UK)

The country you're visiting is in our Europe Zone. That means your data, minutes and text allowances will work just like they do at home.

You'll be able to make calls and send texts back home or within our Europe Zone, like you'd normally do in the UK.

When you use data it'll just come out of your allowance. Any data you use over your allowance will be charged at our standard Europe Zone rate.

If you need more data, you can add a Bolt On - the options and cost are the same as if you were in the UK.

Find out more about using your phone in our Europe Zone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@JBCindy 

You can use your allowances with no extra charges 

http://international.o2.co.uk/internationaltariffs/travelling_abroad

 

Europe Zone rates

  • When in:
  • Portugal
  • Calling:
  • United Kingdom (UK)

The country you're visiting is in our Europe Zone. That means your data, minutes and text allowances will work just like they do at home.

You'll be able to make calls and send texts back home or within our Europe Zone, like you'd normally do in the UK.

When you use data it'll just come out of your allowance. Any data you use over your allowance will be charged at our standard Europe Zone rate.

If you need more data, you can add a Bolt On - the options and cost are the same as if you were in the UK.

Find out more about using your phone in our Europe Zone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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EmilieT
Former Staff
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Hi @JBCindy, how are you doing today? I hope the information above helps, but if you have any other questions please do let us know!

 

When are you going to Portugal? That'll be a lovely trip sun

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JBCindy
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Thanks so much for your help!
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MI5
Level 94: Supreme
  • 121898 Posts
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  • 18768 Solutions
Registered:
You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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