Charges abroad

[Anonymous]

What are all these SMS message charges I'm being billed for when backpacking around Asia? 127 of them! I've hardly used my phone. My couple of calls home come to £20, my data has been off throughout with no charge, no charges for other texts or minutes but still a bill for £112!! What is this for? How can this happen and what can I do to stop it if I'm not using my phone?

Thanks - any advice welcome. 

[MI5 · Accepted solution]

You need to speak to CS or look in your MyO2 for a bill breakdown.
Calls are free from abroad
http://www.o2.co.uk/contactus

[Cleoriff]

@AnonymousIs there any chance you left voicemail on?. You could be charged twice for that. Once to receive the call and again when/if you listened to the message. Calls from Asia (depending where) are between 80p- £1.25 to receive....

http://www.o2.co.uk/international/travel/standard-charges

I gave the range....as no indication what countries you backpacked through

[MI5]

@Anonymous seems to think they are for sms not calls?

[Cleoriff]

Yes I know he said sms...but we had another customer recently who had left voicemail on whilst travelling out of Europe and didn't realise the implications of doing that. I was suggesting another scenario....

Of course if his bill breakdown isn't clear and he wants to challenge it then ringing CS is the way to do it ..

[MI5]

I'm just struggling with the fact that sms are free to receive and rhe op said they haven't used the phone.
I can't think where any sms charges would come from?

[Cleoriff]

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@MI5 wrote:
I'm just struggling with the fact that sms are free to receive and rhe op said they haven't used the phone.
I can't think where any sms charges would come from?

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Other than to make a couple of calls which cost £20.....

Not sure if honest...which is why i mentioned the dreaded voicemail abroad

[MI5]

Hopefully we'll find out at some point.

[Marjo]

Hey @Anonymous how's it going? Did you manage to figure out the charges in the end?