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Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018
Accepted Solution

Charges abroad without roaming or data on

Hey there,
You know how is possible that even if I had the phone with data and roaming completely switched off, I got some multiple mini charges for data?!?! Value is nothing but is not good that you can have charges even when completely disconnected :/
Level 63: Greatness Assured
Posts: 12,363
Registered: ‎31-03-2010

Re: Charges abroad without roaming or data on

@Paolo82 This is a customer community, not O2. There is no way for anyone here to know if you had everything on your phone completely turned off.

I DO NOT WORK FOR O2

Posts: 71,548
Topics: 677
Registered: ‎14-01-2013

Re: Charges abroad without roaming or data on

@Paolo82

Did you send multiple texts or MMS?

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

You can also see a breakdown of your charges in My O2

If you want to discuss it further then you should do this with customer services https://www.o2.co.uk/contactus

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: Charges abroad without roaming or data on

Yes on my O2 is where I saw the charges as data, few super little ones, talking about cents so no big deal... But looked strange with all off ( and yes it was all off otherwise charges would have been much much higher ), that is why I was wondering if happened to somebody else before...
Posts: 87,574
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Charges abroad without roaming or data on

I'm guessing you have an iPhone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎06-12-2018

Re: Charges abroad without roaming or data on

No actually Sony on Android :/
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Posts: 87,574
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Charges abroad without roaming or data on

Ah ok. Thought it might be iMessage registering.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)