Charges abroad for unanswered spam calls

[Katie0123]

Hi,

I have seen that there are recent charges on my account for calls to me while I am in Bolivia, but that are spam calls and that I did not answer. Can you advise?

Both calls were charged at £2.00.

Thank you. 

[MI5 · Accepted solution]

@Katie0123 

If your voicemail answered the call, £2 is the minimum charge.

Using Your Phone Abroad → O2 Travel Search Tool | O2

[Enlli]

If you didn't answer or rejected the call then there would be a charge for the return leg back to the UK voicemail.

This is standard practice and I often advise people to turn of voicemail before leaving the UK

[MI5]

@Katie0123 

Voicemail guide for future reference Guide: All you need to know about O2 Voicemail 901 

[s456hy34be]

Same has just happened to me whilst abroad. Spam call came in, not answer, call lasted 5 seconds, charged £2.00 by O2. License to print money.

[Enlli]

I've roamed since the late 90s and always turned off my voicemail before going.

Only time that changed was when we got 'roam like home' when in the EU 

[pgn]

@s456hy34be - a little excerpt from the current t&cs -

- https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

The fine print usually is where the money gets made...

[HughL]

Helpful info. Would it also work to set all calls to divert to voicemail before leaving the UK as then there wouldn't be a return leg from overseas? Thanks.

[MI5]

@HughL 

No.

Once your phone registers on a foreign network, that's where the system will see it until back home.

[HughL]

Thank you. Disappointing but hey ho.