cancel
Showing results for 
Search instead for 
Did you mean: 

Charges abroad for some data but not all

mrnoname
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

Phone was used in greece and most of the data was at zero cost.  But one day there is a large charge of £42 but then after zero costs again.  Is there a reason for this.  The phone was used just in the one place on holiday the whole time. Data from bill below.

 

Many thanks everyone.

 

06 Oct 21
 
1.00KB
GRC
£0.000
08 Oct 21
 
14.36MB
TUR
£42.917
08 Oct 21
 
16.07MB
GRC
£0.000
09 Oct 21
 
26.30MB
TUR
£0.000
11 Oct 21
 
19.00KB
TUR
£0.000
11 Oct 21
 
22.80MB
GRC
£0.000
13 Oct 21
 
101.60MB
GRC
£0.000
Message 1 of 4
79 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

@mrnoname 

Using a Turkish network can incur costs but as you weren’t charged on other days,I would call o2 to question it. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
75 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

@mrnoname 

Using a Turkish network can incur costs but as you weren’t charged on other days,I would call o2 to question it. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
76 Views

mrnoname
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks.  I guessed that Turkish networks may charge if they get picked up.  I imagine one charges and the other doesn't.  Knowing how long it takes to get through security and stuff with O2 I won't call in :).  The contract is in my Ex's name and the phone is with my daughter who lives elsewhere.  Last time I tried to sort something I was on the phone for over an hour and gave up!

Message 3 of 4
67 Views

MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

@mrnoname 

You can message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this if you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
59 Views