Charges abroad are double what cost should be

[Anonymous]

Hi there

Just checking my bill for when I was abroad and using mobile for texts and calls only (didn't use for data).

Bill shows 6 calls @ £0.41 each = 2.46.  Also shows around 38 texts @ £0.04 each = £1.52

This is info from the bill breakdown and should total £3.98 but the total charge for using my phone abroad was over £8.   

Does anyone have any idea why this should be?  Is there something hidden?  I'm not unhappy with the £8 charge, it's just that it doesn't match the breakdown of calls and texts that the bill then shows me.

O2 travel is supposed to be £0.50 connection for a phone call then free (which sort of relates to the £0.41) and texts are supposed to be £0.05 (which again relates to the £0.04).

Anyone know?  I can't bear to spend forever on the phone to O2 just to be told they're right!  

Appreciate your help

Carol 

[MI5]

Thanks for letting us know

[jonsie]

At least it put your mind at ease. It's rare for o2 to make billing errors to be honest although many may query their charges. Glad you got it sorted ☺

[gindygoo]

That's great that it's sorted.

By the way, welcome to the forum @Anonymous have you thought about frequenting our forum more often? We've got lots of stuff going on, and in "off topic" there's always someone around to have a chat with!

Anyhoo really hope you stick around

Charlie.

[Anonymous]

Glad you got it sorted ☺
See you around @Anonymous