Solved: Charges Abroad

NigelKing-001 · ‎22-11-2021

Hi I’m abroad, now on day 36 of a supposed 63 day unlimited data package that I signed up for in order to get abroad. As far as I’m aware I was NOT limited to 25gb but now it seems, from texts I’m getting, whilst abroad I’m going to be restricted to that. Any ideas why? I’m blocked from chat ( prob being abroad) hence my question here. I’m not using my phone any more than usual, though probably not on WiFi so much. Currently about half way through my billing period and at 17gb, hence my concern

MI5 · ‎22-11-2021

@NigelKing-001

The rules changed for everyone with more than 25gb of data on their tariff.

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-11-2021

@NigelKing-001

The rules changed for everyone with more than 25gb of data on their tariff.

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Charges Abroad

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan

End of Contract - Want Airtime Bill to Stop