Solved: Charged twice for bill this month

Anonymous · ‎22-11-2012

Hi,

I paid this months bill manually when my money got cleared in my account on Saturday 17th Nov, it looks like I have been charged twice though, I'm guessing the DD for my phone went through anyway (maybe I paid too close to the DD going through)?

Anyway, what can I do to get the 2nd charge refunded? I don't want to be paying twice for one bill..

Thanks,

MI5 · ‎22-11-2012

If you want you can leave it and they will take next months bill from the credit on your account, or call CS (202) and ask them to refund it to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2012

If you want you can leave it and they will take next months bill from the credit on your account, or call CS (202) and ask them to refund it to your bank account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2012

Be prepared to wait for the refund though.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-11-2012

I didn't know that was possible, thanks. I think I'll just leave it then - let them take next months from the credit.. rather just do that than wait forever for a refund..

Thanks MI5 & jonsie.

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