Solved: Charged to Text a number in Jersey?

JAY81UK · ‎14-03-2019

Hi, I have a friend in Jersey who I sometimes text.

Got my bill today and I've been charged 16p for each text message, even though I have inclusive texts?

Any ideas why? Thanks

MI5 · ‎14-03-2019

@JAY81UK calls and texts to Jersey are now classed as international.

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-03-2019

@JAY81UK calls and texts to Jersey are now classed as international.

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JAY81UK · ‎14-03-2019

Really? When was this from?

MI5 · ‎14-03-2019

@JAY81UK at least for the last 3 years https://community.o2.co.uk/t5/Pay-Monthly/Using-my-phone-in-Jersey/td-p/1005836

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎14-03-2019

Section 2.3 of the latest T&C's https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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