Charged for using data abroad when I have it included in my tariff

[MMule]

Hello

I have been on holiday in America for 10days using my phone with no extra charges as its included in my tariff.

I have just had a message from o2 saying I have reached my spend cap and I used £83 of data yesterday. 

Why is this the case?

[gmarkj · Accepted solution]

There has been a couple of posts with similar issues recently, so it might be something behind the curtain has gone wrong @MMule 

Either way, you would need to contact o2 customer services to find out.

Call on 202 or 0344 809 0202, or message on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[RS51]

Me too - been in the states for two weeks and they’ve suddenly started charging me for data use

[Enlli]

@RS51 Use the links above provided by

 @gmarkj 

Something has gone wrong in the background 

[RS51]

Yes tried contacting them by the Facebook link but no response after an hour

[RS51]

I’ve managed to phone O2 from the states (easier than I thought) and they will credit me the amount- however if this continues (and I only have the basic £5 cap) I’m worried it will stop me from using the phone altogether when I reach the cap again?

[RafaC]

Hi everyone, just to let you know, I've flagged this and recent related topics with O2 today and they told me they are already aware of it and working towards a solution.