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What are these and how come they have been added to my bill ? I have never and i mean never bought anything remotely called these items you see in my screengrab below. Every bill up until now has been the standard 20 odd pound which is what the package is £20 for 20Gb data , unlimited texts and unlimited mins. So where the hell did this bogus charge come from and what are they, because i can assure you that i never bought them.
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O2 is your network provider who in an alleged collusion with the people requesting payment charged to your phone, are the parties responsible. You need to check which number the texts are coming from. It will be a 5 digit number.
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The regulator (PSA) has fined Taptronic £1,250,000 in respect of the Fitguru "service" (but it is unlikely ever to be paid!). Taptronic have also been ordered to issue refunds, so if you failed to obtain a refund you should now try again. If there was any justice, O2 should also have faced a fine for their continued participation in the scam, but PSA lack the power to sanction the MNOs. O2 will have taken at least 20% of the fraudulent "subscriptions", but will face no action and will be allowed to keep their ill-gotten gains!
The regulator discovered that malware was responsible for many of the fraudulent subscriptions. Indeed, one of their test phones became "subscribed" while locked and idle!
