Charged for sms in eurozone

[Johngray325]

Hi, I have been charged for sms whilst in the eurozone? I thought my allowance was inclusive. I have been using my phone whilst on holiday in France an now fear a large bill.

[Cleoriff · Accepted solution]

Hi @Johngray325

You shouldn't be charged for anything in France as long as you stay within your allowances https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

You may have sent a MMS https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[Cleoriff]

To add @Johngray325, you can check what the charges are for in My O2 http://www.o2.co.uk/myo2

[Johngray325]

The are charges for 10 sms messages £0.41 each on 10th August.

[Cleoriff]

@Johngray325You probably sent a sms which converted to a MMS by adding emoji's etc...or a group text message. You would have been charged for these

If you are concerned you could call customer services (Free if you are on a contract) and check it out

https://www.o2.co.uk/contactus

[MI5]

41p is the MMS charge less VAT, so they are definitely MMS messages.

[Johngray325]

I was on a ferry just out of port. Turns out it was the maritime satellite network. Lead on learned. Thanks all

[Cleoriff]

For future reference then @Johngray325

https://community.o2.co.uk/t5/How-to-Guides/Cruise-Liners-Aircraft-Charges/ba-p/1058892