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Anonymous
Posts: 0

Charged for non-answered calls while abroad?

Hi,
My monthly bill has shot up recently from around £40 to around £65.
I'm looking at the bill, and it appears that I'm being charged for calls that go to voicemail when I'm abroad. These calls are normally in the middle of the night when I'm in the USA.
They are showing on my bill as :-
20 Oct 10 08:31:55 077xxxxxx USA 00:00:48 0.820
20 Oct 10 08:31:55 770183xxxx USA 00:00:48 1.370
There are always 2 entries, the 077xxxxx is my number, and I've no idea what the 770183xxxx number is.
The latest one has a call of around 5 minutes, that cost over £10.
Should I be charged for calls that go to Voicemail? I don't recall ever being charged previously.
Thanks
Posts: 16,454
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Registered: ‎13-08-2008

Re: Charged for non-answered calls while abroad?

Yes this is correct you are charged fir the call to the USA and then to voicemail lots of threads about thus the advise is to turn voicemail off before you go.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Anonymous
Posts: 0

Re: Charged for non-answered calls while abroad?

Thanks for the quick reply!
Is this a new thing? I've worked in the US for the past 4 years (on and off), and never noticed it before.
I'll make sure I switch voicemail off.
Thanks
Anonymous
Posts: 0

Re: Charged for non-answered calls while abroad?

I don't think its new, it's been the same on every network I've been on.
Anonymous
Posts: 0

Re: Charged for non-answered calls while abroad?

OK - thanks. Maybe I've just been more popular over the last couple of months!
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Charged for non-answered calls while abroad?

been the way for a long time I think it happend to me over 4 years ago
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Charged for non-answered calls while abroad?

you could use call alert instead as it is free.
Info from the support pages
Charges for using Call Alert
Nothing. Call Alert is a completely free service.
There are no registration fees, no monthly subscription fees and receiving a Call Alert is absolutely free.
Unlike Voicemail 901, Call Alert is free even if your abroad.


Turning Call Alert on/off
To turn Call Alert on, simply dial 1710.
To turn Call Alert off, simply dial 1760.


Important Note
Activating Call Alert will overwrite any current diverts, such as Voicemail 901.

Hope that helps
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services