Charged for data without permission or warning.

[DanD703]

I received a text stating I had less than 250mb of data left a week ago. Today I received a text that I had used all of my data and was immediately charged £2 for an extra 100mb of data that I did not want or ask for. I would like a refund of that £2 as I did not want extra data. O2 only lets you top up between £10 and £30, so with my bundle being £10 I only top up £10. I would not like to top up a further £10 just because O2 decided to charge me for something without fair warning.

Thanks in advance for any help.

[MI5]

@DanD703 

It automatically charges you £2 a day for data when you've used your allowances.

It's covered in the T&C's.

You'll need to call customer service on 4445 to request a refund and turn off mobile data as it will charge you every day.