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Anonymous
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Charged for calls when on unlimited

I'm on an unlimited call tarif and have been charged for two calls to this number 07781483303 (its a charity, seems it was when I was setting up gift aid on a donation and must have called back on a missed call).  I'm told it's because it is a  number in the Isle of Wight or channel Isles so counts as 'overseas'.  I did argue the illegitimacy of this given that it's just a standard UK mobile number and I have an unlimited call tarif - I did get a refund. BUT - how on earth can this be justified if we can't tell a UK number from one which incurs a charge? has anyone else come across this?

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Anonymous
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Re: Charged for calls when on unlimited

It cant be justified.....you cant expect to know where someone is when you dial their number, they may have gone abroad.

 

If this UK number is abroad, they would pick up the costs for recieving a call.

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Anonymous
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Re: Charged for calls when on unlimited

Hi

 

People have been confused over being charged for charity texts before and it obviously compounds the issue if it is Channel Islands which is not classed as part of your texting allowance. 

 

At least O2 saw sense and refunded the charges. 

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Anonymous
Posts: 0

Re: Charged for calls when on unlimited

They were calls not text as I must have returned a call - which I would never do if a number looked "dodgy" but this just looks like a standard UK mobile number doesn't it?

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Posts: 72,798
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Registered: ‎04-01-2009

Re: Charged for calls when on unlimited

[ Edited ]

O2 saw fit a little while ago (as did most networks) to charge for calls that were not part of UK mainland. Charities should really make people aware that calls/texts may incur fees.

Similar thread...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/calls-to-channel-islands/m-p/558416/highlight/tr...

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Posts: 90,165
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Registered: ‎04-04-2012

Re: Charged for calls when on unlimited

It is an issue that I raised a while back (and was not answered) as to how customers are to know if it is a number based in the CI or not....?
There should be an automated recording added to any outgoing calls made to CI numbers so the customer knows......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 5,063
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Registered: ‎19-09-2014

Re: Charged for calls when on unlimited

I think the important point here is :

 

"I'm told it's because it is a  number in the Isle of Wight or channel Isles so counts as 'overseas'."

 

Isle of Wight overseas !!!!

 

C.I. yes as they are not part of UK nor members of the EU. 

 

 

"My life is a facsimile of a sham"
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Posts: 72,798
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Registered: ‎04-01-2009

Re: Charged for calls when on unlimited


@Beenherebefore wrote:

I think the important point here is :

 

"I'm told it's because it is a  number in the Isle of Wight or channel Isles so counts as 'overseas'."

 

Isle of Wight overseas !!!!

 

C.I. yes as they are not part of UK nor members of the EU. 

 

 


I'm sure they will be glad to hear that...Smiley Frustrated

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Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Charged for calls when on unlimited

[ Edited ]

The Peoples Republic of the Isle of Wight has a certain quaintness doesn't it ?

"My life is a facsimile of a sham"