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Charged for calls to family in Ukraine?

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aca95pks
Level 3: Thinker
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on ‎06-04-2022 20:55

on ‎06-04-2022 20:55

On my most recent bill I've been charged for calls to Ukraine on 25th February? Were calls at the outbreak of war not covered?

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O2Lisa
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on ‎07-04-2022 08:03

on ‎07-04-2022 08:03

Morning all, thanks for the tag @Bambino.

@aca95pks I'll message you privately so I can take some account details and I'll look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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on ‎06-04-2022 21:10

on ‎06-04-2022 21:10

@aca95pks 

Yes, they should be free and you should be reimbursed.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎06-04-2022 21:11

on ‎06-04-2022 21:11

@aca95pks I will tag one of our account advisors who will be on tomorrow morning. She should hopefully be able to help you with this.

@O2Lisa can you please assist?

I DO NOT WORK FOR O2



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O2Lisa
Former Staff
In response to Bambino
  • 996 Posts
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Registered:

on ‎07-04-2022 08:03

on ‎07-04-2022 08:03

Morning all, thanks for the tag @Bambino.

@aca95pks I'll message you privately so I can take some account details and I'll look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
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