Charged for calls I didn't make

[CamD88]

I was on holiday in the Maldives last week when I received a call from my grandma. It was 1am so I missed the call. I then subsequently received an email saying I was close to my spend cap and then soon after another email saying I had reached it. I viewed my O2 account online to see 10 outgoing calls, all lasting roughly 10-20secs seemingly to my own number. 

I had exactly the same thing previously in the Maldives where they swiftly cancelled the charges. However, when calling them today, the guy on the phone said they were either voicemails, or they were in fact incoming calls, not outgoing like it said on the account, and that they wouldn't be refunding them. I tried to explain that I didn't have a voicemail and that I only had 1 missed call, not 10 I've been charged for.

I don't understand how I can be charged for outgoing calls which I can prove I didn't make. 

Is this right?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202