Solved: Charged for a picture message that I cannot see be...

DE3 · ‎04-09-2023

I was charged for sharing a contact by text on 28th August that I did not expect to get charged for.

Also I was charged for a picture message on 8th August that I cannot see being sent

MI5 · ‎04-09-2023

It's because the character count went over 480.

See guide Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-09-2023

@DE3

It's because the character count went over 480.

See guide Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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