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Charged for Bolton twice

Hollielewis1
Level 1: Joiner
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Hi, I’ve been changed for Disney plus twice on my account for this months bill my airtime is usual £24 and it has gone up to £40. Disney plus is only £7.99 a month, so if I was to use it out side of my o2 contract I would only be paying £32.99 there for I would like to remove Disney plus from being linked to my o2 account as it is costing me a lot more than necessary. How do I go about this? Thank you, hollie 

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MI5
Level 94: Supreme
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@Hollielewis1 

Guide here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127544 Posts
  • 614 Topics
  • 22188 Solutions
Registered:

@Hollielewis1 

Guide here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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