Solved: Charged for Amazon Prime

GA · ‎09-05-2023

Afternoon, When I took out a new contract I was given 3months free Amazon Prime.

I now notice I am being charged for Prime when that period elapsed.

Please cancel this as I can't do it myself, and refund what has been taken out of my account, please.

Thanks in advance, Geoffrey

Enlli · ‎09-05-2023

How to cancel here.

As the extra payments with you not cancelling are Amazon charges you are unlikely to get a refund

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎09-05-2023

How to cancel here.

As the extra payments with you not cancelling are Amazon charges you are unlikely to get a refund

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎10-05-2023

Just tagging @GA back into the thread so they know they have had a reply.

This is not customer services, we are a community of o2 customers who cannot access your account and can only offer advice and suggestions.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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