Solved: Charged extra

HM3 · ‎22-11-2023

Hi,

I have been charged extra on my 02 bill for Disney + which I don’t use anymore and haven’t used in a while. My Disney + subscription was cancelled a while ago and I still have been charged for this.

MI5 · ‎22-11-2023

@HM3

Check you cancelled correctly Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2023

@HM3

Check you cancelled correctly Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎22-11-2023

@HM3

How did you cancel it, was this with Disney or with o2..

Full details on how to cancel the extra can be found here, if you haven't cancelled it with o2 (as all o2 do is pass on the charge from Disney)

Guide: Adding and removing O2 Extras

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

O2

Charged extra

Out of bundle charges

Roaming in Italy

Leaving o2

Data abroad

New mobile number