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Charged by number

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Duffy
Level 1: Joiner
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on ‎17-09-2019 19:29

on ‎17-09-2019 19:29

I received some texts the other day from 66299 saying I was being charged for texts by them. I never signed up for these. I have since blocked the number. I looked back at my bill and saw that I was charged again for a premium number that I never asked for a few months ago. How can I recover my money for these and stop it happening again?
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MI5
Level 94: Supreme
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on ‎17-09-2019 19:33

on ‎17-09-2019 19:33

@Duffy 

Community help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and a great website here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎17-09-2019 19:33

on ‎17-09-2019 19:33

@Duffy 

Community help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and a great website here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎17-09-2019 19:43

on ‎17-09-2019 19:43

Hi @Duffy 

It is a scam.  You will be able to get your money back by following the advices given you by MI5

Payforitsucks is a great advice service.

You will have to work at it but GET you money back from these scum, don't let them win.

Also you should give Customer Services a call (08.00am /08.30am is a good time)

get them to place a bar to bill your mobile  account and a premium rate bar on your account too.

This then will prevent this happening in the future.

Good luck and best wishes.

 



HAPPINESS IS BEE SHAPED

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EmilieT
Former Staff
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on ‎18-09-2019 13:36

on ‎18-09-2019 13:36

Hi @Duffy, and welcome to the community Wave

 

I hope you'll find the information above useful, but if you have any additional questions, please give us a shout! slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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