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Charged by haven't even got my new sim

VicDoug
Level 1: Joiner
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I have just signed up for a new package with Virgin Media which includes a sim with O2. Just received a bill ALREADY and haven't even got my sim or using it so how can O2 start charging me already?

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MI5
Level 94: Supreme
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@VicDoug 

O2 start charging at point of order.

They will refund you any days up to the point you receive your sim.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151758 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@VicDoug 

O2 start charging at point of order.

They will refund you any days up to the point you receive your sim.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
345 Views