cancel
Showing results for 
Search instead for 
Did you mean: 

Charged but incomplete order

Wanda
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have recently tried to start a direct debit for galaxy buds Pro. I had entered my card details and got as far as the legal stuff. I ended up closing the page and thought that I was done with it. I checked my bank to see that they took the one-time payment of £30 out of my account. I then checked my orders and direct debits and from what I can tell, they have taken out the one-time payment but had not completed the order. So how would I go about either refunding the £30 or setting up the direct debit, because I don't believe that they will actually be sending the buds.

Message 1 of 2
68 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124057 Posts
  • 612 Topics
  • 20135 Solutions
Registered:

@Wanda 

It will probably be a pending payment which means O2 don't have the money and it will be returned to your bank account in 4 to 5 days in line with your banks policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
59 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 124057 Posts
  • 612 Topics
  • 20135 Solutions
Registered:

@Wanda 

It will probably be a pending payment which means O2 don't have the money and it will be returned to your bank account in 4 to 5 days in line with your banks policy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
60 Views