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Charged £222 for a FaceTime call. Given no warning, nothing!

Billing14
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This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that anyway). This is outrageous and extortionate. O2 must be rubbing their hands. Can I get this back.
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MI5
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@Billing14 

Facetime only uses data, either wifi or your mobile data, not mins, so you cannot be charged extra for that unless you are on a business contract and ran out of data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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@Billing14

Unless you get a friendly agent then your chances are next to zero, as if you don't have a spend cap on your account, then its your responsibility to monitor your connection.
How long was your facetime call ?? As Facetime uses approx 200mb per hour
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Billing14
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My FaceTime call was 1hr29 minutes so 300mb, this is ridiculous. How have I been charged so much, I have 50GB of data and unlimited calls, on my bill it comes under call.
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Billing14
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It came under calls in my billiNG, not data and my data is capped at 50GB and I ALWAYS get a warning. I am outraged and upset, this is a huge amount of money for me.
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Billing14
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Error second reply

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MI5
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@Billing14 

There should not be a charge for using data so you need to call O2 to find out exactly why and what you have been charged for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Call may have been routed through an overseas network in which case you would have been charged

Definitely need to query this with them @Billing14 

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viridis
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Facetime... Or video call?
Huge difference in regards to billing
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jonsie
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@viridis wrote:
Facetime... Or video call?
Huge difference in regards to billing

My thoughts too

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