Charged £222 for a FaceTime call. Given no warning, nothing!

[Billing14]

This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that anyway). This is outrageous and extortionate. O2 must be rubbing their hands. Can I get this back.

[MI5]

@Billing14 

Facetime only uses data, either wifi or your mobile data, not mins, so you cannot be charged extra for that unless you are on a business contract and ran out of data.

[madasaf1sh]

@Billing14

Unless you get a friendly agent then your chances are next to zero, as if you don't have a spend cap on your account, then its your responsibility to monitor your connection.
How long was your facetime call ?? As Facetime uses approx 200mb per hour

[Billing14]

My FaceTime call was 1hr29 minutes so 300mb, this is ridiculous. How have I been charged so much, I have 50GB of data and unlimited calls, on my bill it comes under call.

[Billing14]

It came under calls in my billiNG, not data and my data is capped at 50GB and I ALWAYS get a warning. I am outraged and upset, this is a huge amount of money for me.

[Billing14]

Error second reply

[MI5]

@Billing14 

There should not be a charge for using data so you need to call O2 to find out exactly why and what you have been charged for.

[jonsie]

Call may have been routed through an overseas network in which case you would have been charged

Definitely need to query this with them @Billing14 

[viridis]

Facetime... Or video call?
Huge difference in regards to billing

[jonsie]

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@viridis wrote:
Facetime... Or video call?
Huge difference in regards to billing

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My thoughts too