Charge to mobile

[NJS1988]

Hi everyone 

I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay with my phone bill without a problem and upto an amount I personally put in place myself again without issues. I then was offered to add a new contract onto my account with device and my account is not in arrears and bills are fully paid and basically all is great. But since I added the new contract I've had problems with the pay by mobile and I'm not getting any where fast with calling o2 customer services even a complaint was generated still not sorted out. All I get is iv reached my monthly weekly or daily limit using this payment method and to contact my phone provider or use a different payment method. Can anyone help please I'd be mostly appreciated 🙂

[Bex96]

Hi, I’m having the same issue, talked to customer services 3 times now, they’ve completely removed a limit from my account, I’ve removed and readded the payment method and I’m still getting the same message 

[pgn]

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@Bex96 wrote:

Hi, I’m having the same issue, talked to customer services 3 times now, they’ve completely removed a limit from my account, I’ve removed and readded the payment method and I’m still getting the same message 

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Seems to be an ongoing issue for some, @Bex96 - other cases of Charge to Mobile have been escalated to the forum manager @Dave-O2 for intervention.  Expect a reply here from him sometime Monday asking for more info privately so he can take a look for you. Good luck.

[Dave-O2]

Thanks @pgn 

@Bex96 Please drop me a PM with your mobile number and the error you're seeing and i'll get this added to the ongoing case.

[SL97]

Also having this issue - just spoken to someone on Live Chat who said it's a restriction in my local area which is strange, then said there's no fix so wont hold my breath on being able to use it again 😂

[Bradleycollins]

Yep same issue started around a month ago my credit limit was changed to £500 I was able to use £44.99 then everything since ive had the same issue anytime I talk in chat I get told i have to wait then today I went back into chat and the limit was changed to £600 but still unable to use any of it... I tried playstation, boku (for old school rs) but nothing is working now matter the price 

[Bradleycollins]

P.s I have also just messaged Dave to

[Nnvark97-]

Just to update everyone mine is now fully working as of 2 days from writing this post. I’d advise everyone to try again 😄 big thanks to @Dave-O2 

[pgn]

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@Nnvark97- wrote:

Just to update everyone mine is now fully working as of 2 days from writing this post. I’d advise everyone to try again 😄 big thanks to Dave-O2 

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Great news, thanks for the feedback, @Nnvark97-.

[jonsie]

Well done @Dave-O2